home | about us | contact | site map | credits | disclaimer | bookmark

Online Casino News


Thursday, February 07, 2008

Lucky Ace Casino: winnings stolen in direct contravention of terms and conditions


Lucky Ace Casino, a white label casino of the 888.com brand and regulated by the Gibraltar Regulatory Authority, has generated an avalanche of player complaints on the back of large scale confiscation of winnings.

Lucky Ace Casino was launched in January 2008 - see news items Another white label for 888.com and Kamay and 888 launch online poker and casino sites, from the Casinomeister news service, for some background information.

As early as the end of that same month, Lucky Ace started generating player complaints: players were depositing, receiving the $200 sign up bonus, playing and then cashing out after fulfilling the casino's terms as required.

At this point, the following form letter was received:


This is Gareth C from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. Cassava Enterprises manage operational services for LuckyAceCasino.com. I am contacting you in regards to your account with
username XXXXXXX.

I am writing to you with regards to your recent email concerning your account and the documents supplied. Please note that we have further reviewed your account and believe that you have been abusing our bonus policy.

As stated in our Terms and Conditions, in the event of such abuse, we reserve the right to discontinue the member's account. As such your membership has been discontinued. Arrangements have been made to return your initial deposit.

Please refrain from opening further accounts with any site operated by us as these also will be blocked and any deposits liable to be forfeited.

Regards,

Gareth C
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net


Accordingly, all winnings were confiscated.

Unfortunately for Lucky Aces, there are several problems with the above actions:

1) The Lucky Aces legal warning does not actually state that winnings may be confiscated - they only mention "bonuses":


Lucky Aces casino legal warning



...the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion.


As such, by confiscating winnings, the casino is in contravention of its own stated terms.

2) Lucky Aces answers to the Gibraltar Regulatory Authority, a governmental body which is extremely accountable. The "confiscation clause"...


In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company...(etc)"


...is extremely vague and unfair. It talks about what the company "believes" and what may be "likely" to happen, and it also fails to define either "abuse" or "good faith". This is an extremely unsatisfactory clause, and is effectively a license to steal on the part of the casino.

According to the Gibraltar Unfair Terms in Consumer Contracts Act:


Unfair terms

4. (1). In this Act, "unfair term" means any term which contrary to the requirement of good faith causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer.

Assessment of good faith

In making an assessment of good faith, regard shall be had in particular to -

d) the extent to which the seller or supplier has dealt fairly and equitably with the consumer.


In this instance, it would seem there has been an extreme unbalance to the detriment of the consumer, and no consumer has been dealt with fairly: the players broke no rules in their play and did everything that the casino required of them in order to be able to legitimately cash out their balances with bonuses intact. They wagered the required amount. They played no "excluded" games. They did nothing wrong. On the basis of a clause based on the casino's "belief" of what was "likely" to happen, the casino has confiscated legitimately won money.

These actions violate the casino's own stated terms, and they most certainly also violate the Gibraltar government's own rules on unfair practice - a government to which their regulator answers directly.

Players have been encouraged to file a GRA complaint, as well as complaints also with Casinomeister, whose complaints manager Max Drayman, after an extremely confused and anti-player start, has now agreed that the players have legitimate complaints and is looking into the matter.

For relevant forum discussion of this matter:

Casinomeister Lucky Ace Casino

Lucky Ace Casino has not reconsidered the matter, and all winnings remian confiscated.

Update: Towards the end of February it emerged that most players who had registered complaints had been paid. Lucky Aces, in fine online casino tradition, appears to have opened with a generous sign up bonus, been descended on from all angles by advantage players and panicked after racking up heavy losses. It's unclear whether or not all players who had their winnings confiscated had them returned, but on the face of it Lucky Aces seems to have taken steps to resolve the matter satisfactorily.



4 Previous Comments


That pretty much covers it yes.

While funding Ecogra (the play it safe seal - allegedly) to help clean up the industry, the 888 backend are confiscating winnings from punters.

By Anonymous joeyl, at 2:36 pm  


Lucky Aces Casino now carrying the eCOGRA seal.

eCOGRA has now granted a seal to Lucky Aces, the casino which started out life denying cashouts to a substantial number of players. They subsequently paid their debts, having previously stated that the negative publicity was "all lies".

Since Lucky Aces is a white label site of 888.com, and since 888.com funds eCOGRA, eCOGRA granting a seal to Lucky Aces is effectively eCOGRA granting a seal to itself, or Lucky Aces granting a seal to itself - both of which scenarios are rather ridiculous.

This is what we are led to believe represents "online gambling regulation".

By Blogger 100% Gambler, at 4:03 pm  


I to have had my winnings of £1000 taken by cassava enterprises,I had ask a sister company to end my account, a few months early, i opened an acoount with bingo lottery they let me play for two days in that time my account balance reached £1250 i had only deposited £150, they stopped my account saying i had requested this in june,( i opened the account in august) they said the were doing me a favour by giving me back £200
but i could not have the rest, If i had lost £1250 i bet they would still be letting me play

By Anonymous Anonymous, at 2:57 am  


Please post about your problem at these forums:

Casinomeister

Winneronline

By Blogger 100% Gambler, at 2:39 pm  


Post a Comment


May 2005 | June 2005 | July 2005 | September 2005 | October 2005 | November 2005 | December 2005 | January 2006 | February 2006 | March 2006 | April 2006 | May 2006 | August 2006 | October 2006 | January 2007 | February 2007 | March 2007 | May 2007 | June 2007 | July 2007 | January 2008 | February 2008 | March 2008 | April 2008 | June 2008 | July 2008 | September 2008 | October 2008 | December 2008 | January 2009 | February 2009 | March 2009 | May 2009 | June 2009 | July 2009 | August 2009 | September 2009 | October 2009 | November 2009 | December 2009 | January 2010 | February 2010 | March 2010 | April 2010 | May 2010 | June 2010 | July 2010 | August 2010 | October 2010 | November 2010 | December 2010 | January 2011 | February 2011 | March 2011 | April 2011 | May 2011 | June 2011 | July 2011 | August 2011 | September 2011 | December 2011 | February 2012 | May 2012 | July 2012 | August 2012 | March 2016 | April 2016 | June 2016 | November 2016 | December 2016 | March 2017 | May 2017 | June 2017 | August 2017 | Atom feed
© 2005 hundred percent gambling

ONLINE CASINO NEWS

• Online casino news


2016

• Can't split 10s?
• Overbetting
• EV charts
• The IPCA
• Basic strategy master
• Back to the future
• Site hack

2015

• Better comp value
• Pit bosses are a pest
• 32Red buys Roxy Palace
• Winneronline is gone
• Paradise Win Casino
• Blackjack simple strategy

2014

• Court refuses Ivey winnings
• Phil Ivey versus Crockfords
• 32Red does the right thing
• Wizard Of Odds sold
• Gambling addict sues Ritz
• Better blackjack conditions
• FL: the beat goes on
• Phil Ivey and the Borgata
• LadbrokesFOBT profit
• Chat with the Met
• "Bonus abuse" and the Met
• Casino industry crooks.
• Debate to curb the FOBTs
• Labour idea to ban FOBTs

2013

• Ruby Fortune: terms buried
• Royal Vegas: bad outcome
• Russia illegalises gambling
• RV: player breaks no rules
• Gib casinos and UK laws
• The GGC (GRA) useless
• BetFred rigged games 9
• BetFred rigged games 8
• Betfred rigged games 7
• BetFred rigged games 6
• BetFred rigged games 5
• BetFred rigged games 4
• Phil Ivey: is he entitled?
• BetFred rigged games 3
• Betfred rigged games 2
• BetFred: rigged games 1
•  UK GLA Act 2013
• 888.com and Facebook
• Crockfords denies Phil Ivey
• Bad dealers
• Betfair Blackjack test
• Playtech software update
• Cheap blackjack
• Hippodrome Casino

2012

• The UK's FOBT addiction
• Conan Casino beware
• Intercasino misleading
• Fortune Lounge
• UK Gambling Commission

2011

• Small Claims Court
• Gamcare
• Full Tilt Poker saved
• Full Tilt ponzi scheme
• Casino Barcelona
• Irakli Kacharava
• Betfair processor no pay
• Full Tilt licensing meeting
• UK Gambling Commission
• Full Tilt Poker investors
• Full Tilt license suspended
• Twitter
• Betfair resolution
• Casino Web Scripts 2
• 32Red bonus marketing
• Casino Web Scripts 1
• Poker domains seized
• eCOGRA independent?
• Easystreet Sports theft
• Betfair to Gibraltar
• Rigged blackjack 2
• Betfair responses
• Rigged blackjack
• 888.com theft
• Betfair poker problem
• UK gambling controls
• Harry Reid

2010

• eWallet Xpress
• Kevin Stillmock
• Blog back up
• Betfair happy hour
• Ladbrokes bonus increase
• Absolute Poker tricks US
• Absolute Poker rigged
• Last position no difference
• Basic strategy simplified
• Online casino bonuses
• Righthaven LLC
• Ladbrokes bonus rules
• Malta LGA nonsense
• Purple Lounge theft
• UK affiliates issue
• Online casino problems
• GPWA code of conduct
• One Club Casino problems
• Rushmore theft resolved
• Realtime Gaming cheats
• Absolute Poker Ultimate Bet
• Rushmore Casino theft
• Ask gamblers service
• Intercasino bonus terms
• Profitting from poverty
• Gambling dooms UK to ruin
• Want To Stop Gambling
• Gambling Therapy
• Gordon Moody Association
• Breakeven
• Online gambling jobs
• Gamblock
• Gamble Aware
• Gamblers Anonymous
• Gamcare
• Video poker auto hold
• Gambling Wages help offer
• Blackjack double down
• Intercasino rules
• Tradition Casino warning
• Tradition Casino problem
• Be The Dealer
• eCOGRA approved casinos
• UK underage gambling
• iGaming Super Show
• eCOGRA reputable portals
• eCOGRA exposed
• Slots Oasis warning
• Slots Oasis problem
• HR 2267 comments
• HR 2267 proposed bill
• Search fully functional
• Gambling hearing delayed
• Betfair download blackjack
• Betfair blackjack
• The Federal Wie Act
• Casino Rewards warning
• Kahnawake dumps GP
• GP dumps Microgaming
• UK online gambling
• Gambling checklist
• Online casino problems
• Gambling Grumbles
• Casino Rewards
• Brian Cullingworth
• Casino Wager Tracker
• Grand Prive affiliates
• Jackpots Heaven Casino
• Kahnawake commission
• UK gambling problem
• eCOGRA and Grand Prive
• Bet365 misleading bonus
• Mastercard and Visa
• Online gambling rules
• 32Red sign up bonus
• Ladbrokes data theft
• Ladbrokes unfair settlement
• Palace group bonus rules
• Grand Prive and eCOGRA

2009

• Blackjack in the UK
• Seminole Hard Rock
• The APCW and MG
• Sportsbook.com
• Slot beaters slot strategy
• Rushmore Casino theft
• Paddy Power affiliates
• Slots
• 888.com problem
• The UIGEA
• Neteller contest winner
• 888.com bonus problem
• Casino Club meeting
• Online casino directory
• 32Red debit card bonus
• Blue Square Casino
• Budapest Affiliate Expo
• Rushmore payment issues
• Modern Blackjack volume 1
• Eurolinx certain insolvency
• Buzzluck winnings theft
• PaddyPower removed
• 32Red lawsuit
• William Hill Casino Club
• Betfair video poker
• APCW underage children
• Odds page updates
• VP Genius
• Video poker page updates
• Blackjack page updates
• Progression page updates
• Single deck page updates
• Betfair Playtech license
• Cherry Red Casino
• Online gambling debate
• William Hill & Teddy Sagi
• Rogue casinos section
• Pontoon correction
• Microgaming poker scandal
• Casino Club confiscation
• Casino Club steals €8000
• Villa Fortuna Casino
• Grand Prive affiliate issue
• CAP and Cardspike 2
• Virgin Casino bad results
• CAP and Cardspike 1

2008

• iNetbet removal from site
• Mario Galea and Malta LGA
• Cold Mountain Resort
• The AGCC
• Moneybookers privacy
• Virtual Casino rebranding
• Captain Jack Casino
• Royal Ace Casino
• Ringmaster Casino
• Catseye Casino
• Lucky Palm Casino
• Pharaohs Gold Casino
• Goldstream Casino
• Plantet 7 Casino
• Betfair bonus confiscation
• Malta LGA worthless
• The GIA
• Interwetten theft of £5000
• Lucky Ace winnings stolen
• The KGC and Absolute

2007

• HippoJo Casino
• Microgaming All Aces VP
• Neteller issues
• Lou Fabiano responds
• Lou Fabiano selling stats
• Betfair Zero Lounge
• ICE 2007 brief visit
• RTG cancels ICE visit

2006

• Crystal Palace Casino theft
• eCOGRA & Jackpot Factory
• English Harbour cheating
• Boss Media single deck
• Bella Vegas / Grand Prive
• The KGC worthless
• Gambling Federation
• Playtech sued
• Meeting Andrew Beveridge
• Playtech confirmed listing
• African Palace Casino
• G-Fed ICE discussion
• Playtech ICE meeting
• Playtech issues escalation
• Chartwell hands off

2005

• Crystal Gaming silence
• Price Waterhouse Cooper
• Crystal Gaming flotation 2
• Vegas Frontier
• Crystal Gaming flotation 1
• Playtech public listing
• African Palace & Indio
• Kiwi Casino
• Rochester Casino
• G-Fed theft 2
• Warren Cloud best avoided
• Golden Palace stupidity 3
• Golden Palace stupidity 2
• G-Fed theft 1
• Golden Palace stupidity 1
• Russia online expansion
• Wan Doy Pairs Poker
• Microgaming CPU usage
• Net Entertainment RNG
• Cryptologic & William Hill
• Casino growth slow
• English Harbour paying
• Fraudster or not
• Blackjack surrender
• Integrity casino group audit